The Ghana Airport Company Limited (GACL) has issued a formal apology to passengers who experienced an unexpected inconvenience at the Kotoka International Airport (KIA) on Monday, April 7, 2025. The incident occurred when passengers on Passion Air flight 143 from Kumasi, which arrived at 7:56 am, were unable to access the arrival hall due to a locked door at the main arrival gate of Terminal.
According to the GACL statement, management extends sincere apologies to passengers who experienced the operational hitch. The cause of the issue is currently under investigation, and necessary measures, including disciplinary action, will be taken to prevent such incidents from recurring.
The GACL reaffirmed its commitment to providing safe and efficient airport services to all passengers. This incident highlights the importance of ensuring seamless airport operations to maintain passenger satisfaction and safety.
In a similar incident in 2023, a technical issue caused a significant delay in flights at the Kotoka International Airport, resulting in passenger frustration and discomfort. The GACL has since implemented measures to improve airport operations and reduce the likelihood of such incidents.
Ruth Abla ADJORLOLO
