Chicago News and Media

Chicago Resources: Shelter

Source: Chicago.gov

I Need Shelter.

If you need shelter, call 311 or visit the 311 website. The City and partner organizations are expanding emergency shelter options to ensure anyone experiencing homelessness has safe accomodations.

For Renters

Eviction Protection 
You can’t be evicted through at least May 18, and likely through July 25. The State of Illinois and the Federal government have suspended evictions. If your landlord is threatening or evicting you, call Legal Aid Chicago at 312-341-1070.

Note: While evictions are currently paused, tenants are still required to pay rent. If tenants do not, they may face eviction after the moratorium ends. You can find information on Chicago’s rental assistance programs here.

If you experience a “lockout” by a landlord

Lockouts are illegal. Affected tenants should call 311 to report a lockout and ask for a case report. To learn more about your rights as a tenant, visit the Department of Housing.

Utility Relief
Your water, gas, and electric will not be disconnected during the Governor’s mandated state of emergency. The Illinois Commerce Commission is protecting you from disconnection for non-payment and is suspending late fees. 

Free internet access for new customers 
Comcast is providing 60 days of Internet Essentials service for free for eligible low-income households. Apply at internetessentials.com


For Homeowners

Foreclosure Protection  
If you can’t pay your mortgage, your home cannot be foreclosed through at least May 18, as the State of Illinois has suspended foreclosures.

Mortgage Help
If your ability to pay your mortgage has been impacted by the coronavirus crisis, you can find assistance information through the Federal Housing Finance Agency

Utility Relief
Your water, gas, and electric will not be disconnected during the Governor’s mandated state of emergency. The Illinois Commerce Commission is protecting you from disconnection for non-payment and is suspending late fees.


For Landlords

Eviction Suspension 
If you are a landlord of property in Cook County, you cannot evict tenants through at least May 18. If the mortgage on your property is federally-backed, you cannot evict tenants or charge late fees until July 25, by federal mandate of the CARES Act.

Note: While evictions are currently paused, tenants are still required to pay rent. If tenants do not, they may face eviction after the moratorium ends.

Mortgage Help
If your ability to pay your mortgage has been impacted by the coronavirus crisis, you can find assistance information through the Federal Housing Finance Agency.

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