“Our public service must be noted for nothing other than Quality, Effective and Efficient Service Delivery. That is what I desire and that is what the people of Ghana desire from you. Accountability to the people is absolutely, absolutely necessary. Members of the public are not irritants. They are the reason for our being. That is why we are called the Public Service and that is why those who work in the Public Service are called Public Servants. It means you are servants of the public. So when the public interface with you, they have not come to irritate you, they have come to demand what is rightfully theirs, service. And that is the service we must give them. The public is the reason for our being and we must provide efficient and friendly service to them. The desired leadership of some organisations is low and lacking and it is necessary to conduct an occasional review and realignment of personnel.
We do it routinely for the political class. That is when I reshuffle ministers and there is no reason why we should not extend it to public service institutions.”