If requested, the Tollway can dispatch an authorized company to provide road service. Motorists have the option to call any tow company and are not required to use Tollway-authorized companies unless their vehicle is blocking a live traffic lane or is in an unsafe location. Illinois State Police District 15 can order these vehicles to be immediately towed. Motorists are responsible for paying charges for services.
•Maximum permissible rates have been established with Tollway-authorized companies.
•All authorized tow vehicles display the Tollway seal on the side of the truck and will issue invoices for services on a Tollway-provided invoice. The maximum rates are published on the back of the invoice.
•The Illinois Tollway does not profit from the use of Tollway-authorized companies. The Tollway monitors authorized companies to ensure rates are appropriate.